Returns + Exchanges

We accept returns and exchanges on Portugal and Spain orders within 15 days from the day the merchandise is shipped out. International orders (outside of Portugal and Spain) are final sale only and may not be returned or exchanged.
The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging it came in.

Please make sure your items are returned new, unused and with all Paparina tags and hygienic protection still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

First size exchange is free for Portugal and Spain. Exchanges for other products and returns will cost you 10€.